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Product Categories

Forms/FAQ

Here you will find a series of very important forms and useful information as well as our most Frequently Asked Questions.

Trailer Guide and State Laws
When traveling between states it is always good to know what the laws are for that state when it comes to towing a trailer.  Download this helpful guide that will show you different tips for towing and the laws for each state you may be traveling through. 

Axle Quotes
Our Axle worksheet will provide Portsmouth Trailer Supply the information we need to build your axle. Simply download the form, fill out the information and submit your order to Portsmouth Trailer Supply.

Electric Brakes
The electric brakes on your trailer are similar to the drum brakes on your automobile. Download our informational sheet for more info including parking brake options and self-adjusting features.

Brake Controllers
Brake controllers provide power to the magnets to actuate the trailer brakes. Click here to learn more basic information on brake controllers*.

Running Gear
If you're interested in learning more about properly maintaining your hubs, drums and bearings, this form provides a brief overview of removal and inspection methods.

Wear Patterns
If you are experiencing unusual wear patterns on your tires, our informational sheet is the perfect resource to determine the cause and your course of action.

Trip Preparation
Going on a trip? Check out our Trip Preparation Guide for tips on how to properly prepare your trailer.

Trailer Storage
Our Trailer Storage form includes information on how to properly prepare your trailer for storage and what steps to take when your trailer has been in storage for a long amount of time.

Maintenance Log
The Maintenance Log is the ideal resource for keeping accurate track of your maintenance schedule and upcoming service requirements.

*Portsmouth Trailer Supply does not carry the brake controller specified in the informational sheet.

If you have any questions about our sites or just general questions about Portsmouth Trailer Supply, Inc., here is a list of frequently asked questions. If you still need additional help or information, or you don't see your question here, please feel free to call us at 757-487-2934.

 

General Questions

Q: Is the information listed on your web site 100% accurate?

A: We strive to check our information very carefully before adding a product to our web site, but occasional errors may happen. Therefore, we reserve the right to fix any incorrect information and are not responsible for typographical errors. In some cases due to errors by the manufacturers, some images may not exactly reflect the product being sold. Also, pricing and availability are subject to change without prior notice.

Q: Can I change or cancel my order after I have submitted it?

A: Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply changed your mind about your order, please call 757-487-2934 as soon as possible and we will make every effort to accommodate your request, please remember to mention that you made on online order.

Q: What is your return policy?

A: Visit our Returns page for information on our policy. For additional information, feel free to contact us.

 

Order Questions

Q: How can I track my order?

A: Tracking numbers are only provided for non USPS orders. We will email you as soon as possible so please make sure you have provided us with a valid email address.

Q: Do I have to login to buy an item?

A: Yes, in order for you to complete your order you will have to create a login and password.

Q: How do I know if my item is in stock?

A: If an item is no longer available or is on back order, you will be contacted as soon as possible. If you order an item that has a comparable replacement from a different manufacturer, we reserve the right to substitute the items at any time without notification.

Q: What forms of payment do you accept?

A: We currently accept MasterCard, VISA, American Express, Discover and PayPal.

Q: When will I be billed for my order?

A: Your credit card will be charged within hours after submitting your order.

Q: What is the deadline for placing orders?

A: In most cases, orders placed before 2:00 pm eastern standard time Monday through Friday, will be processed that same day.

Q: Is my personal/credit card information safe with your website?

A: Yes all of our customer's personal information is completely secure. Our shopping cart is secured using an SSL certificate powered by Go Daddy. We do not share our customer's information with any other companies, ever.


Shipping Questions

Q: Do you offer free shipping?

A: We currently offer free shipping on all orders of $150.00 or more to the 48 continental U.S. We cannot ship to PO Boxes, APO or FPO addresses. Free shipping does not apply to Hawaii, Canada, Puerto Rico or Alaska or to oversized and heavy items. Please call before placing your order if you have any questions about size or weight of your shipment.

Q: Do you ship outside of the 48 continental U.S.?

A: Any orders outside of the 48 continental U.S. will have to be quoted and purchased through the retail store. You can email your request to cs@ptrailerusa.com or call 757-487-2934. All orders will require full payment up front prior to shipment by credit card only.

Q: What happens if my item is damaged in shipping?

A: If your product was damaged during shipping, please contact us as soon as possible. You must also contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us.

Q: What happens if my item is lost in shipping?

A: We are not responsible for a package that gets lost in shipping. However if the shipping company (ex. FedEx or UPS) files the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the shipping company verifies it as lost.