Thank you for your interest in Portsmouth Trailer Supply. For more information about our products and services, see the questions listed below. If you have a question that is not answered here, please contact us.

Questions

1. Can I call to purchase my products?
2. Can I change or cancel my order after I have submitted it?
3. Do I have to login to buy an item?
4. What forms of payment do you accept?
5. What should I do if I experience difficulty ordering?
6. When will I be billed for my order?
7. Is my credit card secure?
8. Should I be concerned about site security?
9. Will you sell my email address or other personal information?
10. What is your return policy?

Answers

1. Can I call to purchase my products?
   Yes, if you wish to purchase items with your credit card via phone, please call 757-487-2934. Orders placed by phone are subject to increased pricing.

 

2. Can I change or cancel my order after I have submitted it?
   Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply changed your mind about your order, please call 757-487-2934 as soon as possible and we will make every effort to accommodate your request.

 

3. Do I have to login to buy an item?
   Yes. You can begin the purchase process without logging in. However, when it's time to pay for your merchandise you'll have to log in with your User Name and Password. You'll be prompted to choose whether you're a returning customer or a new customer. If you're a new customer, you'll be able to receive a User Name and Password during the checkout process.

 

4. What forms of payment do you accept?
   We currently accept Mastercard, VISA, American Express, and Discover.

 

5. What should I do if I experience difficulty ordering?
   If you experience any difficulty placing your order online, please call 757-487-2934.

 

6. When will I be billed for my order?
   Your credit card will be charged within hours after submitting your order.

 

7. Is my credit card secure?
   We take every precaution to ensure your personal data is secure. The website utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. Once we receive your transmission, we and our vendors make our best effort to ensure that it is secure on our systems.

 

8. Should I be concerned about site security?
   Your online experience at Portsmouth Trailer Supply is made possible by the ability of our site to accept your credit card as payment for the items your purchase. At checkout, you will be taken to our secure site. This establishes a secure link between your browser and our server and allows you to submit your credit card information with confidence.

 

9. Will you sell my email address or other personal information?
   We use your information to fulfill merchandise orders. We may also use your information when a delivery is delayed or when an item is out of stock. We will not share any personal information without your permission with any unaffiliated third parties, unless required by law.

 

10. What is your return policy?
    Visit our Exchange & Returns page for information on our policy. For additional information, feel free to contact us.