Outstanding Service at Portsmouth Trailer Supply
"I would like to express my happiness and satisfaction with the outstanding service at Portsmouth Trailer Supply. The person that helped us (I think her name is Arlene, dark hair, glasses and a wonderful personality) did a terrific job of locating our parts and making the transaction go very smooth. Thanks again for the outstanding experience."
Give Your Staff a Great WELL DONE!
"As a result of hitting a large pothole, I bent the two axles on my 24-foot trailer. The local fire department arrived at about 6 pm and insisted I place the trailer inside a fenced in area. An employee from Portsmouth Trailer returned and secured my trailer. The next morning at 8 am I met with Renee and she had me repaired with axels, tires and bearings. I was out the door at 2 pm.
Thank you for everything and give your staff a great "WELL DONE!"
High Level Of Customer Satisfaction!
"I am writing to you to commend the performance of two of your employees, Donna and Amanda. All too often, customers are quick to point out their bad experiences and I feel it is necessary to provide something positive.
After viewing an item from your online web site, unsure if the item was exactly what I needed, I proceeded to seek assistance through your Live Help Chat system. Amanda was extremely helpful, while providing a level of professionalism, courtesy, and patience, that went above and beyond any customer’s expectations. Eventually, working through the various questions that I had, I was able to place an order for the item which turned out to be exactly what I was looking for.
Similarly, Donna provided the same level of professionalism, courtesy, and helpfulness when placing my order over the phone.
With such a high level of customer satisfaction based on my experience with Donna and Amanda, I would not hesitate to purchase from your company in the future for all of my boating and trailer needs."
"I purchased all new parts from Portsmouth Trailer to redo my suspension and brake system on my 1999 Load Rite trailer 0n February 2012. One week ago my Actuator went bad and burned my brakes up on the way back to Richmond from Va. Beach. I contacted Portsmouth Trailer about the problem on 8/5/13 and brought back all of the parts on 8/10/13. I explained the issue I had and they worked with me to get all new parts at a discounted price and warranted the actuator at no charge to me. OUTSTANDING SERVICE!!!!! Thank you very much. I will be recommending your company to all of my boating friends."
Expertise and Professionalism!
"I wanted to thank Portsmouth Trailer Supply for all your help while we were visiting the United States this month from Canada. The expertise and professionalism that you provided for us in our time of need was so reassuring and appreciated. We limped into Virginia Beach towing our trailer with a damaged hitch and we were at a loss. After countless stops to garages and mechanics it was our lucky day to have found your business on the net. We can't say enough about how professional and organized you are and to have Renee and Ches look after us was a Godsend!"
Ottowa Ontario, Canada